If you need help with HireAra, you can contact the Support Team through the in-app chat and search the Help Centre for training and troubleshooting guides. Use this article if you are experiencing a technical issue, have a question about features, or need onboarding support.
How to Contact HireAra Support
Click the chat button in the bottom-right corner of HireAra to open the chat window.
In the chat window, use the available options:
Home: Get help from our AI Agent or the Support Team, and view the latest system update articles.
Messages: View your previous conversations with support.
Help: Browse Help Center articles and guides.
In the message area, describe your issue. You can:
Type a detailed explanation of the problem.
Paste example text or error messages.
Upload images or screenshots.
Share relevant links.
📌Note: If the AI Agent does not resolve your issue, type speak to a person, talk to the team, or similar. You will be connected to a member of the HireAra Support Team.
Use the HireAra Help Centre
The HireAra Help Centre is the fastest way to find answers to common questions without waiting for a reply from support.
You can search for topics such as:
How to use HireAra features
CV parsing and document issues
ATS and CRM integrations
Common errors and troubleshooting steps
🤓 Tip: For quick answers, open the HireAra Help Centre.
Many questions can be resolved immediately by searching the Help Center before you contact support.
Best Practices
To help us resolve your issue as quickly as possible:
Be specific about the problem, including what you were doing when it happened.
Include screenshots or files where relevant.
Mention your browser, device, or integration (if applicable).
Let us know if the issue is urgent or blocking your work.
If you need help with HireAra, this guide explains how to contact HireAra Support, how to raise a support case, and where to find training and help resources. Whether you’re experiencing a technical issue, have a question about features, or require onboarding support, you’ll find the right steps below.