Skip to main content

Login and troubleshoot login Issues

Learn how to log in to HireAra and resolve common login problems, including password resets and access issues.

Updated over 3 weeks ago

Use this article to log in to HireAra for the first time and fix common problems if you cannot access your account.

Log In to HireAra

  1. Go to the HireAra website.

  2. Click Login in the top menu.

  3. If prompted, choose your region (UK, EU, USA, or APAC).

  4. Enter the email address associated with your HireAra account.

  5. Enter your password.

  6. Click Login.

📌 Note: If your organisation uses Single Sign-On (SSO) via a CRM (for example, Vincere or Bullhorn), you may be logged in automatically when you access HireAra from within the CRM.

First-time password setup

If this is your first time logging in:

  1. Open the welcome email from HireAra.

  2. Click the link in the email to set up your password.

  3. Follow the on-screen prompts to create a new password.

  4. If you do not see the welcome email, check your Spam, Junk, or similar folders.

Troubleshoot Login Issues

Reset a forgotten password

  1. On the HireAra login page, click Forgot Password?.

  2. Enter the email address registered to your HireAra account.

  3. Check your inbox for a password reset email from HireAra.

  4. Click the reset link in the email and choose a new password.

  5. If you cannot see the email, check your Spam, Junk, or Promotions folder.

Fix common login errors

If your email and password are not accepted, or you cannot log in:

  1. Check that you are using the correct email address and look for any typing errors.

  2. Type your password manually instead of using browser autofill.

  3. Make sure Caps Lock is turned off; passwords are case-sensitive.

  4. Try logging in using a different web browser.

  5. Clear your current browser’s cache and cookies, then try to log in again.

Contact HireAra Support

If you still cannot log in after trying the steps above:

  1. Open the HireAra Help Centre.

  2. Click the chat icon in the bottom right corner of the page.

  3. Follow the prompts in the chat to contact the HireAra Support team.

Screenshot of the HireAra Help Centre landing page showing a greeting, search bar, and category cards for topics like What’s New, CV Editing, Template Building, and Account.

For more details about all available ways to contact the team, see the Contact HireAra Support Team article.

Did this answer your question?